Shipping & Returns
Shipping
- Coverage – UAE only (No international shipping at this time).
- Carriers – Aramex, DHL, and local providers.
- Costs – Based on weight/location, shown at checkout or after order confirmation.
Processing & Delivery
- Processing – 24-48 hours (weekends/holidays excluded).
- Delivery – 2-5 business days within UAE.
- Tracking – Sent via email after dispatch.
Issues & Responsibilities
- Delays – Carrier delays are out of our control.
- Lost/Damaged Orders – Report within 7 days shopaugustsa@gmail.com.
Returns
- Timeframe – Returns accepted within 7 days of receiving your order.
- Condition – Items must be unused, unopened, and in original packaging.
- Non-Returnable – Gift cards, sale items, opened/used products, and custom/personalized items.
Return Process
- Contact Us – Email shopaugustsa@gmail.com with your order number and reason.
- Approval – We’ll provide a return address and instructions.
- Shipping – Return shipping is at your expense unless the item is defective or incorrect.
Refunds
- Inspection – Once we receive and inspect the return, we’ll notify you of approval or rejection.
- Processing – Approved refunds are issued within 10-14 days to your original payment method.
Exchanges
- Exchanges accepted only for defective/damaged items. Contact us within 7 days.
Late Refunds
- Allow up to 15 business days for refund processing. Contact us if delayed.
Damages/Issues
- Report damaged, defective, or incorrect items immediately upon delivery.